Hello, my name is Jonathan Pope. I have been fixing appliances since 2014. I started Appliance Repair Today in 2018 to offer the absolute best service for the Denver north metro area. Appliance Repair Today is a small business. In fact, it's just me! When you submit a service request through this website or call Appliance Repair Today, it goes directly to my cell phone. You have the satisfaction of working with one person from start to finish. Nothing will get lost in communication!
I run a very simple business that places customer service as my top priority. I live by the golden rule, to treat others as I would want to be treated. I make fixing your appliance in a thorough and timely manner my goal. All of my work comes with a 90 day guarantee. If my repair does not hold up for 90 days, I will fix it for free!
I offer fair, transparent pricing and do not profit off of parts. You pay wholesale on all parts needed for your repair. Other technicians will mark up parts 400-500% and will take 5-10 days to fix your appliance. I will fix it quicker for a reasonable price and make you feel comfortable about your decision to hire Appliance Repair Today.
When I started my business, I was very naïve. I named it "Appliance Repair Today" thinking that I would specialize in same-day service and that everyone would get in quickly. As my reputation grew however, I could no longer get everyone in same-day. I also didn't know how to tell people no. I found myself booking out 8-10 days! It was hectic and produced low customer satisfaction. The thought of telling a repeat customer that I couldn't get to their broken refrigerator for 2 weeks haunted me. That is when I changed my policy.
I now only book myself out a maximum of 2-3 days. I prioritize my regular/repeat customers. I only take on new customers as my schedule will allow. This means that everyone who gets on my schedule will get in quickly. Being a one man business means that I simply cannot take every customer that wants to hire me. I wish I could, but the reality is that there are days when 30-40 customers reach out to me. I don't have time to even return every call. I screen my calls/emails and only my regular/repeat customers are guaranteed to get a call back.
I am very grateful for the outpouring of support that the community has given my business. I am truly living the American dream. I would encourage all new customers to still fill out a service requests form as I do have regular openings in my schedule to fill. Once you hire me, you become a regular customer and won't have to worry the next time an appliance breaks.
My key to success: Work Hard, Fix the Appliance, Be respectful in the Customers Home, Price the repair fairly.
I run a very simple business that places customer service as my top priority. I live by the golden rule, to treat others as I would want to be treated. I make fixing your appliance in a thorough and timely manner my goal. All of my work comes with a 90 day guarantee. If my repair does not hold up for 90 days, I will fix it for free!
I offer fair, transparent pricing and do not profit off of parts. You pay wholesale on all parts needed for your repair. Other technicians will mark up parts 400-500% and will take 5-10 days to fix your appliance. I will fix it quicker for a reasonable price and make you feel comfortable about your decision to hire Appliance Repair Today.
When I started my business, I was very naïve. I named it "Appliance Repair Today" thinking that I would specialize in same-day service and that everyone would get in quickly. As my reputation grew however, I could no longer get everyone in same-day. I also didn't know how to tell people no. I found myself booking out 8-10 days! It was hectic and produced low customer satisfaction. The thought of telling a repeat customer that I couldn't get to their broken refrigerator for 2 weeks haunted me. That is when I changed my policy.
I now only book myself out a maximum of 2-3 days. I prioritize my regular/repeat customers. I only take on new customers as my schedule will allow. This means that everyone who gets on my schedule will get in quickly. Being a one man business means that I simply cannot take every customer that wants to hire me. I wish I could, but the reality is that there are days when 30-40 customers reach out to me. I don't have time to even return every call. I screen my calls/emails and only my regular/repeat customers are guaranteed to get a call back.
I am very grateful for the outpouring of support that the community has given my business. I am truly living the American dream. I would encourage all new customers to still fill out a service requests form as I do have regular openings in my schedule to fill. Once you hire me, you become a regular customer and won't have to worry the next time an appliance breaks.
My key to success: Work Hard, Fix the Appliance, Be respectful in the Customers Home, Price the repair fairly.
From my customers...
-We appreciated Jonathan’s friendliness, efficiency and knowledge when repairing our washing machine. Will look to hire again for any future appliance issues. Thank you!
-Knowledgeable and efficient. Explained the problem and fixed it within two hours. I would recommend Jonathan to my neighbors.
-Jonathan was so helpful and had straightforward answers to our questions. I recommend him to anyone needing appliance care.
- Jonathan was great! quick, efficient, job well done and the price was very reasonable. Often, I think of an appliance repair tech showing up with his belly sticking out of whatever smedium shirt he chose to wear that day. Not Jonathan, no sir. He presented himself well and is prepared to have a conversation that doesn't make a guy/gal want to leave the room for fear of what will come flying out of his mouth next. I don't know this guy too well, but I'd probably let him watch my kids... As far as the repair was concerned, he showed me a couple quick tips for isolating it if it happens again. He also showed me what was wrong with the old part, which was pretty neat to see. I would recommend Jonathan for dryer repair and will definitely go to him first for any appliance repair needs I have in the future. Great experience, Thanks Jonathan!
- Jonathan was fantastic, incredibly responsive, knowledgeable and fairly priced.
-Jonathan is very professional. Answered all my questions in a courteous manner. Took his time to make repairs to make sure things were done correctly. He worked on my refrigerator as it was accumulating ice below the freezer compartment. He also ordered replacements parts at his cost. I am very satisfied with his service and will hire him again as needed. I highly recommend him to others
-Jonathan was great. He fixed our dishwasher in a timely fashion, and even came in a bit less than his quote. I will definitely use him again.
-Great response time; worked on promised timetable very efficiently; very knowledgeable about the machine; communicated relevant info every step of the way.
-Jonathan was great; arrived on time, covered his shoes in the door, courteous, professional, friendly, works clean, smartly and kindly explained work he was doing and recommended him to a few folks when he walked out the door! You don t find this type of home service much anymore and I sure appreciated him.
-We appreciated Jonathan’s friendliness, efficiency and knowledge when repairing our washing machine. Will look to hire again for any future appliance issues. Thank you!
-Knowledgeable and efficient. Explained the problem and fixed it within two hours. I would recommend Jonathan to my neighbors.
-Jonathan was so helpful and had straightforward answers to our questions. I recommend him to anyone needing appliance care.
- Jonathan was great! quick, efficient, job well done and the price was very reasonable. Often, I think of an appliance repair tech showing up with his belly sticking out of whatever smedium shirt he chose to wear that day. Not Jonathan, no sir. He presented himself well and is prepared to have a conversation that doesn't make a guy/gal want to leave the room for fear of what will come flying out of his mouth next. I don't know this guy too well, but I'd probably let him watch my kids... As far as the repair was concerned, he showed me a couple quick tips for isolating it if it happens again. He also showed me what was wrong with the old part, which was pretty neat to see. I would recommend Jonathan for dryer repair and will definitely go to him first for any appliance repair needs I have in the future. Great experience, Thanks Jonathan!
- Jonathan was fantastic, incredibly responsive, knowledgeable and fairly priced.
-Jonathan is very professional. Answered all my questions in a courteous manner. Took his time to make repairs to make sure things were done correctly. He worked on my refrigerator as it was accumulating ice below the freezer compartment. He also ordered replacements parts at his cost. I am very satisfied with his service and will hire him again as needed. I highly recommend him to others
-Jonathan was great. He fixed our dishwasher in a timely fashion, and even came in a bit less than his quote. I will definitely use him again.
-Great response time; worked on promised timetable very efficiently; very knowledgeable about the machine; communicated relevant info every step of the way.
-Jonathan was great; arrived on time, covered his shoes in the door, courteous, professional, friendly, works clean, smartly and kindly explained work he was doing and recommended him to a few folks when he walked out the door! You don t find this type of home service much anymore and I sure appreciated him.